There is a limit of two (2) Backstage JBJ Presale Tickets per show per membership unless explicitly noted otherwise.
VIP Packages for shows in North America: There is a limit of one (1) Front Row VIP Package or two (2) non-Front Row VIP Packages per show per membership. When purchasing two (2) non-Front Row VIP Packages in two (2) separate transactions, there is no guarantee that the seats will be next to each other.
VIP Packages for shows in Europe and South Africa: There is a limit of two (2) Backstage JBJ VIP Packages per show per membership unless explicitly noted otherwise. There is no guarantee how close to the stage your seats will be.
Terms and Conditions for Presale Tickets and VIP Packages. As used herein, “Sponsor” means, collectively, Sparkart Group, Inc., Bon Jovi, Jon Bon Jovi Fan Club, Inc., Backstage with Jon Bon Jovi, and their respective affiliates. All sales are final (and no cancellations, returns, refunds, transfers, or changes are accepted), except for the limited circumstances specifically and expressly addressed in the applicable terms and conditions. Ticket pre-sale and on-sale dates and times are subject to change or cancellation without notice. Sponsor does not represent or warrant that tickets will be available for every performance, or for every user. We reserve the right to block access to, or cancel an order from, any user that we believe, in our sole and absolute discretion: (i) is or is acting in association with any ticket broker or scalper, (ii) is utilizing automated means to process or place orders, or (iii) whose order exceeds the stated limit. We reserve the right to cancel your account, without refund, for violating these policies. In the event that a product is listed at an incorrect price, we shall have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and/or your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will promptly issue a credit to your credit card account in the amount of the incorrect price. Sponsor makes no warranties or representations with respect to any tickets received. Seat locations are subject to change. Please consult with the applicable venue for seating information prior to purchase. If you are in a wheelchair or need handicap access, you agree to contact us promptly after making your purchase so that we may assist you in making the proper arrangements and/or exchanges (depending on the venue). Parking may not be available at any particular venue; please contact the venue directly for parking information. All events are subject to cancellation, postponement or rescheduling without notice. Please consult with the applicable venue for any changes to the show schedule. Only in the case of show cancellation, only the face value of the ticket may be refunded; any and all premiums, convenience fees, shipping, handling, and other fees will not be refunded. Sponsor shall not be responsible for any loss, cost or damage of any kind or nature such postponement or cancellation may cause directly or indirectly. The conduct of the performances for which tickets are purchased is the sole responsibility of the events' organizers and venue operators. Sponsor will not be responsible or liable for any injuries, losses, costs or damages of any kind or nature incurred by patrons or any other persons while attending or otherwise in connection with the performances. If your tickets are to be "held at will call", they will be at the venue box office, will call window or similar designated location on the date of the performance. You must have your order confirmation, valid photo identification and credit card used to place the purchase in order to pick up tickets from will call. Will call name changes are not permitted. Once the tickets are issued to you, we are not responsible for any lost or stolen tickets. Other than tickets to be held at will-call and picked up at the venue on the day of the show, customers generally receive shipped tickets approximately one to two weeks prior to the applicable show date. If you do not receive your shipped ticket one week prior to the show date, please contact Customer Service at BonJovi@Support.Sparkart.com at least 5 business days prior to the show date. These terms are subject to change in Sponsor’s discretion.
Additional Terms and Conditions for VIP Packages. VIP Packages are non-refundable and non-transferable. All sales are final. When purchasing two (2) VIP Packages, there is no guarantee that the seats will be next to each other. There is no guarantee how close to the stage your seats will be. If merchandise items are included in the VIP Packages, such items will be available for pickup at the venue the day of the show unless expressly stated otherwise. Tickets included in a VIP Package are issued at the venue’s will-call window (or other designated location at the venue) prior to the show on the date of the event. All VIP tickets, programs and merchandise may vary and are subject to modification or substitution at any time without notice. “VIP Upgrade Packages” (if available) do not include a ticket to the show or a seating upgrade – if you purchase a VIP Upgrade Package, you must already have a ticket to the show that you purchased separately. If any special access is granted (for example, backstage tours and receptions may be available with some VIP Packages), then you must maintain a civilized decorum, behave with courtesy and respect, and closely follow all instructions; and we reserve the right, at our discretion, to refuse admittance to anyone or remove anyone at any time from any special access area. VIP laminates and commemorative tickets (if provided) are for commemorative purposes only and do not authorize access into the venue or any special access to VIP areas, backstage areas or anywhere else. In the event that a performance is cancelled or postponed, Sponsor will make reasonable efforts to contact you via e-mail, time permitting. Sponsor shall not be responsible for any loss, cost or damage of any kind or nature such postponement or cancellation may cause directly or indirectly. These terms are subject to change in Sponsor’s discretion.
Additional Terms and Conditions for Presale Tickets (all of which require a special membership to purchase), and for those VIP Packages that also require special membership to purchase. Sponsor makes no guarantee that tickets will be available to every member of the qualified fan club, ticket club, subscription site, or other qualified site or service (“members”). Any available tickets will be made available to members on a first-come, first-serve basis for select performances only, and Sponsor does not represent or warrant that tickets will be available for every concert or event date, or for every member. There may be limits specified on the number of Presale Tickets and VIP Packages that may be purchased per membership and per show. These terms are subject to change in Sponsor’s discretion.
Tickets Purchased from Other Vendors. Public On-Sale Tickets are sold by third party vendors and are governed by their terms and conditions, not by the terms and conditions stated here. Similarly, some Presale Tickets, VIP Packages and VIP Package Upgrades may be sold by third party vendors, in which case their own terms and conditions will apply, and not the terms and conditions stated here. In such cases, please see the third party vendor’s website for the applicable terms and conditions.